Policies

Payment

I accept only Paypal and payments by bank transfer.

Shipping

PACKAGING:
My clutches are mailed in bubble wrap, inside a cardboard box.

SHIPPING:
I send all my clutches with registered mailed with a tracking number and singed for. If you want insured mailed, especially for personalized items, ask me before you buy it.

I make shipments every two-three days (if you don't live in Europe, please remember the time zone).

PLEASE REMEMBER: international shipping can take anywhere from 1 to 4 weeks, especially during the holidays: if you have to make a gift, remember to do it at the right time!

Please be aware that all international orders, regardless of which shipping option is used, may be subject to additional duties, import taxes, or brokerage or customs fees upon delivery. These fees are calculated by customs officials, and are difficult to estimate prior to shipment. While we take steps to minimize or eliminate the cost of importing for our customers, we cannot provide inaccurate information to customs officials. Please also be aware that delays in customs are becoming increasingly common. Packages may take longer to get to international destinations, and unfortunately, we cannot control or prevent this type of delay.

Refunds and Exchanges

If you received a wrong or damaged item, I will refund it to you; in other cases (theft etc.) I will not be responsible.

I will not be responsible of any package if it returns back to me when it arrives to destination but it's not picked up by the client within the time that the postal office issues it.
 

Additional Policies and WHOLESALE

WHOLESALE Wholesalers are welcome! I offer big discounts on the prices you see in my store, just contact me. I have retailers in Spain, Italy, France, Holland and Singapore.

COPYRIGHT All my creations are protected and registered by Copyright-all rights reserved © Beware of imitations!

ABOUT MY CREATIONS Remember: handmade creations may have minor imperfections like small glue spots.

COMMUNICATION If I’m not on vacation, I will answer any mail within a couple of hours. I carry my iPhone with me at all times! Remember that I am in Europe and consider the time zone.

NOTE: I am writing regarding my items very clear information, be sure to read and see the pictures carefully.